Effective Date: September 16, 2025

At Eminent and Elevated, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

**1. Eligibility for Returns**
– Returns are accepted within 15 days of receipt of your order.
– Items must be unused, unwashed, and in their original condition with tags intact.
– Accessory items are not eligible for return.

**2. How to Initiate a Return**
– To request a return, contact us at [contact email or return form link] with your order number and reason for return.
– Once approved, you will receive instructions on how to send the item back to us.

**3. Return Shipping**
– Customers are responsible for return shipping costs unless the item is defective or we made an error.
– It is mandatory to have a trackable shipping method to ensure your return is received.

**4. Refunds**
– Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 10 business days.
– Refunds may take additional days to reflect in your account, depending on your bank or payment provider.

**5. Exchanges**
– We currently do not offer direct exchanges.

**6. Non-Returnable Items**
– Gift cards, sale/discounted items, or items marked as final sale are not eligible for return or refund.

**7. Damaged or Faulty Items**
– If you receive a damaged or defective item, please contact us within 3 days or receipt with photographic evidence.
– We will issue a full refund or replacement.

**8. Contact Us**
– For questions or to process a return, please contact us at eminentandelevated@gmail.com.